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Platform Features

Every tool your practice
actually needs.

One platform. No extra subscriptions. Everything from patient intake to document delivery — purpose-built for South African virtual practice. Works for GPs, gynaecologists, psychiatrists, occupational health, HIV specialists, reproductive health, and beyond.

ClearDoc platform screenshot

The complete platform — practice management, clinical documents, and compliance tools in one place.

Complete digital patient records.

From first intake to follow-up, every patient interaction is captured, searchable, and secure.

Patient Files

Full digital profiles — personal, contact, medical aid, emergency contact, and clinical flags.

SOAP Consultation Notes

Subjective, objective, assessment, and plan — with vitals, ICD-10, follow-up scheduling, and invoice linking.

Allergies & Chronic Conditions

Documented with severity ratings, ICD-10 codes, diagnosis dates, and active/inactive status.

Current Medications List

Track all medications with dosage, frequency, prescribing doctor, and start date.

Follow-Up Tracking

Assign due dates, track status (pending / booked / completed / missed), and get overdue alerts.

Medical History

Surgical, family, social, and obstetric history — all in one structured, searchable record.

Guardian Records

For minor patients — record parent/guardian details, relationship, ID, and contact information.

Internal Consultation Notes

Staff-facing notes per patient, linked to invoices, with WhatsApp sent tracking.

Professional documents. Generated instantly.

Every document carries your HPCSA number, PR number, digital signature, and a unique QR verification code — emailed directly to patients.

Prescription Letters

Multi-item prescriptions with medication, dosage, route, quantity, and instructions. Auto-numbered (RX-YYYY-0001).

Medical Certificates

Sick notes with diagnosis, ICD-10, absent-from/to dates, and a QR code for employer verification.

Contraceptive Cards

Digital contraceptive cards with refill dates, product details, and QR verification — ideal for reproductive health practices.

Referral Letters

Formal referral letters to specialists, hospitals, or imaging centres. Auto-numbered (RL-YYYY-0001) with urgency grading, clinical findings, and ICD-10 codes.

Lab / Pathology Requests

Request forms for Lancet, Ampath, Pathcare, NHLS, and other laboratories. Urgency grading, fasting instructions, and ICD-10 codes. Auto-numbered (LAB-YYYY-0001).

Invoices & Receipts

Professional branded invoices (INV-YYYY-0001) and receipts (REC-YYYY-0001) — emailed instantly, confirmed with one click.

QR Code Verification

Every document has a unique QR code. Pharmacies, employers, and schools scan it to verify authenticity instantly.

ICD-10 Code Support

Link diagnoses to ICD-10 codes on all clinical documents — essential for medical aid billing.

PDF Download & Email Send

Every document can be downloaded as a branded PDF or sent directly to the patient's email — tracked in the message log.

Document Archive

Searchable archive of all documents ever issued — filter by type, date, patient, or practitioner.

Reception workflow. End to end.

From patient intake through to payment confirmation — everything your reception team needs to run a professional virtual practice.

Online Patient Intake Form

Patients complete a structured form online. Consent, ID validation, and service selection — all captured digitally.

Appointment Workflow

Intake → claim → confirm → complete. Full lifecycle with priority levels, consultation types, and video call link support.

Payment Tracking

EFT, card, cash, and mobile payments — confirm with a click. Invoice/receipt pair generated automatically.

In-App Notifications

Real-time alerts for new intake submissions, payment confirmations, and overdue follow-ups.

Email Message Log

Full log of every email and document sent — recipient, status, timestamp, and document reference.

Intake Conversion

Convert an intake submission into a full patient record with one click — no data re-entry.

Your own portal. Your clinical workflow.

Practitioners get a dedicated portal — separate from the reception dashboard — focused entirely on clinical work.

Practitioner Inbox

Claim and manage your own appointments — separate from the general reception queue.

Availability Management

Set your available days, hours, and slot durations. Intake routing automatically respects your schedule.

My Patient List

View only the patients you've consulted — your own clinical history, distinct from other practitioners.

Video Call Integration

Set a Zoom, Teams, or Google Meet link per appointment. Patients receive it automatically when the appointment is confirmed.

Digital Signature on Documents

Upload your signature once — it appears on every prescription, certificate, and contraceptive card you issue.

Day Plan Email

Receive your daily appointment schedule automatically by email each morning — with patient details and service required.

Built for healthcare regulations.

Every feature is designed with POPIA, HPCSA guidelines, and South African medico-legal requirements in mind. Read our full compliance page →

POPIA-Compliant Consent

Timestamped consent with IP logging on every intake submission and consultation. Patients can request erasure.

Comprehensive Audit Log

Every patient action, document issue, and payment event is permanently recorded with user and timestamp.

Encrypted & HTTPS-Only

All connections use HTTPS with HSTS. Session cookies are HTTPOnly with 8-hour auto-expiry.

Role-Based Access Control

4 roles with strictly enforced permissions. Clinical data is never accessible to reception-only staff.

Telehealth Consent Module

Structured consent captured per appointment — patients acknowledge virtual care limitations before consulting.

Patient Data Export

Patients can request their complete record. Export events are logged in the audit trail per POPIA requirements.

See it all live in 30 minutes.

Book a free demo and we'll walk through every feature relevant to your practice — no slides, just the real platform.

Book a Free Demo